Frequently Asked Questions:

Q: What the Sam Hill is a Happy Teardrop?

A: A custom guitar company.  We take your ideas and turn them into real sauce.  We have a line of signature guitars but custom jobs are our specialty.

Q: What types of Instruments do you build?

A: I specialize in Acoustic Guitars but I love building all types of stringed instruments.

Q: Do you do set ups and repairs?

A: Yes! Contact me for prices and details.

 

Q: How do I get started?

A: Simply drop me a line, we can discuss what you want in a guitar and proceed from there.

 

Q: How much?

A: Really depends on materials, design, etc.  I will provide a detailed quote along with an art proof prior to production to ensure you are getting exactly what you want.  In the future we will offer payment plans, etc.  Typically our instruments start around the $800.00 (CAD) mark. Our shop rate is $75.00 per hour for repairs (depending on the repair, large ones will be a custom quote) and our minimum fee is $20.00 (things like a simple re-string).

 

Q: How long?

A: A typical build is 4-6 weeks depending on the queue (we work on a first come, first serve type basis).  There are usually 4-5 guitars in production at any given time.

 

Q: What's included?

A: Included in the cost will be all art proofs (2 small/medium changes free) plus all consultations, materials, electronics, etc. involved in the manufacturing.  Shipping is extra.

 

Q: What do you mean by "custom"?

A:  We start our process with a one on one consultation where we will discuss what you want in a guitar/instrument.  You will be able to pick shapes, finishes, wood species, electronics, scale and pretty much every other aspect.  Production will not begin until we have a shared vision for your new instrument.  We will also offer advice or creative direction if you are unsure as to some aspects.

 

Q; Warranty?

A: Yes.  We offer a lifetime warranty on small repairs (not including shipping), a 1 year parts and service warranty and a 30 day buy back guarantee.